Omitting vital information for the sake of simplicity.
This is another way in which our 2 primary values of communication and accountability link to one another.
It's a tricky balance.
Read, compare and contrast the following extracts.
Read also: Why are our quotes so complicated?
On 2 Dec 2016, at 11:14, Sarah-Jane wrote:
On Tue, Aug 26, 2014 at 4:08 PM UTC, Freak Music wrote:
1/ Too Complicated?
I've been told that the complexity in quotations was cause for confusion. In addition, people are not reading the quotations and expecting us to either negotiate for no concrete incentive or omit necessary T&C/charges (transport, accommodation, subsistence), technical (sound, lighting), timings (early arrival, late departure, extended set) or request (songs, visual) from our quotations at the point on enquiry. These omissions are requested on the grounds that these 'finer details' will be addressed once the client has made a booking; by which point, it's too late to charge for provisions, and the artist therefore loses out.
Please sign Contract for Rory (Sax): Saturday, December 31
Enquiry - Gina - 2/10/16
Fiesta Latina Enquiry from DG Music
Please can you call me reference a function I am organising
2/ Not Complicated Enough?
By the same token, I've been told that nothing's been agreed, there are no grounds for us to enforce the charges/provisions as they weren't flagged from the outset. If this is something we wish to do, it'll need to be stipulated in the initial enquiry/quotation email as a disclaimer to the usual terms and conditions of the contracts.
I'd suggest thinking about the exact charge structure, and prepping all the new T&Cs and an email for "advertising it" to all clients. And only putting this in place when these "I've not been aware of these charges" excuse occurs again.
Freak Music : Booking Enquiry
From: Freak Music
This classic example proves not all agents request clients to feed musicians. Therefore, it cannot be taken as "common sense" that musicians will be fed by promoters (although this is recommended by the Musicians' Union).
Gig confirmation re: 09/08/2014
From: DG Music - Professional Music Services
3/ Optionally Complicated!
Having to mediate between these two extremes of request is no easy task. However, we've taken on board these requests and accordingly re-structured our quotations to present this information in a much clearer format: as a small print footer. In this way, the message is succinct and to the point, but not at the cost of sacrificing important information. The client has the option of reading the small print (detailed inclusions/exclusions, itemised breakdowns and discounts) beneath the dotted line, and it can't be falsified that these weren't stipulated from the outset if these haven't been read. We believe that this is the simplest way to resolve this.
It may also be of interest to note that occasionally clients come back and ask us to provide this detail after all.
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A category exploring the issues faced working via agents and promoters.