This is a follow-up article to the one from last July, and explores unresolved queries after the booking has happened.
View Part 1: Unresolved Queries #1: Enquiries
Example 1: Elastic
Here is an example of an agent restricting our right to ask. This effectively engenders a breakdown of communication.
Since we were not even permitted to ask, we got around this issue by bringing a box of chocolates (Celebrations) to each of the events and offering it to the venues, in return for them scribbling some feedback on a piece of paper. This way, the query wasn't digital and therefore couldn't be traced or evidenced back to the client. It resulted in Fiesta Latina receiving 20+ excellent reviews in 3 months, which has helped them secure future bookings. It goes to prove people always have something to say if they have an opinion on something.
Example #2: Parfetts
This well-documented example demonstrates an extreme example of client gas lighting.
It became apparent that the client in question was insulted by our persistence in obtaining some sort of written feedback from him - despite his positive verbal feedback on the day. However, it's clear that we were polite and courteous to him at every step of the way, and that it was simply his inability to communicate that ultimately came back to haunt him!
Read More: Jason - Book Live Music & Entertainment
On 10 Sep 2014, at 19:07, Jason @ Book Live Music & Entertainment wrote:
Example #3: Glasgows
In this example, the agent was reluctant to contact the client again after 5 months. In this case, feedback was received after we approached them ourselves. It's nice to see emails forwarded internally in organisations and reassuring to know that their communication systems/structures are working.
How easy was that?
Had we not chased for feedback, then this event would have become unaccounted for. By "unaccounted for", we mean that the fact of the matter - the reality of the event ever happening - simply vanishes into thin air without a trace, almost as if it never actually happened. This distorts our sense of reality. Who was that client again? Where was that gig again? When was it? Don't know - it properly doesn't matter anymore. Imagine if we'd given up on our insight before and during the event when it actually "mattered"! We would have looked back and the past would have seemed fuzzy and blurry, and we would have wondered "what if?"!
No: enough is enough. This is both psychologically counter-productive and potentially harmful because it makes us question our own perceptions. It's also an obstacle to future progress. This 'smoke screen' effect is precisely what's wrong with today's music "industry" and we want to target it at its root source.
Our two primary values of communication and accountability effectively feed off one another. Communication allows us to account for things, take stock of any KLU (Knowledge, Learning & Understanding) derived from the fact, and use this for evaluation and future development, i.e., communication putting actuality into account.
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The "Watch Blog"
Please note: full names, addresses and contact details of private individuals are omitted for data protection purposes (unless already made public elsewhere online).
A category naming and shaming unreliable musicians.
A category reporting unscrupulous venues and traders.
A category exploring the issues faced working via agents.