posted by Claire Maillot
This is a follow-up article to the one from last July, and explores unresolved queries after the booking has happened.
Unresolved Queries #1: Enquiries
Jason @ Book Live
Testimonial - 01/09/2013 - Diáspora
Example 1: Elastic
Here is an example of an agent restricting our right to ask. This effectively engenders a breakdown of communication.
Since we were not even permitted to ask, we got around this issue by bringing a box of chocolates (Celebrations) to each of the events and offering it to the venues, in return for them scribbling some feedback on a piece of paper. This way, the query wasn't digital and therefore couldn't be traced or evidenced back to the client. It resulted in Fiesta Latina receiving 20+ excellent reviews in 3 months, which has helped them secure future bookings. It goes to prove people always have something to say if they have an opinion on something.
Example #2: Parfetts
This well-documented example demonstrates an extreme example of client gas lighting.
It became apparent that the client in question was insulted by our persistence in obtaining some sort of written feedback from him - despite his positive verbal feedback on the day. However, it's clear that we were polite and courteous to him at every step of the way, and that it was simply his inability to communicate that ultimately came back to haunt him!
Jason - Book Live
On 10 Sep 2014, at 19:07, Jason @ Book Live Music & Entertainment wrote:
Example #3: Glasgows
In this example, the agent was reluctant to contact the client again after 5 months. In this case, feedback was received after we approached them ourselves. It's nice to see emails forwarded internally in organisations and reassuring to know that their communication systems/structures are working.
How easy was that?
Had we not chased for feedback, then this event would have become unaccounted for. By "unaccounted for", we mean that the fact of the matter - the reality of the event ever happening - simply vanishes into thin air without a trace, almost as if it never actually happened. This distorts our sense of reality. Who was that client again? Where was that gig again? When was it? Don't know - it properly doesn't matter anymore. Imagine if we'd given up on our insight before and during the event when it actually "mattered"! We would have looked back and the past would have seemed fuzzy and blurry, and we would have wondered "what if?"!
No: enough is enough. This is both psychologically counter-productive and potentially harmful because it makes us question our own perceptions. It's also an obstacle to future progress. This 'smoke screen' effect is precisely what's wrong with today's music "industry" and we want to target it at its root source.
Our two primary values of communication and accountability effectively feed off one another. Communication allows us to account for things, take stock of any KLU (Knowledge, Learning & Understanding) derived from the fact, and use this for evaluation and future development, i.e., communication putting actuality into account.
Red & Black Music was set up in 2012 to stop musicians cancelling.
Red & Black Music has been running a journal since 2012 for the purposes of evaluation and future development. It documents internal struggles faced by musicians and music leaders in an honest and transparent way - and evidences breaches of communication and accountability both on the artist side and the client side, in an open access format.
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Rory comes from a musical background having trained at the RNCM and worked with musicians since 2009.
Claire comes from a publishing background, having worked as a digital editor in the books industry, and proofreader in the marketing industry in London.
Jo comes from a hospitality & tourism background, having managed staff at prestigious venues throughout UK, Italy and China since 2009.
A category naming and shaming unreliable musicians to watch out for.
A category reporting unscrupulous venues and traders.
A category exploring the issues faced working via agents and promoters.
Event Diary #1
Event Diary #2
Freedom of Speech
Less Talk More Action
Productions vs. Bands
Unresolved Queries 1
Unresolved Queries 2
What happened to Diaspora Collective?