This example demonstrates a wedding running behind, and the client criticising the artist for not staying behind to play the wedding first dance. The crucial point to note here is that the artist was never asked to stay longer and it cannot be assumed that the artist will stay longer if the timings run outside the parameters of the contract.
In December 2016, an issue arose whereby a client made a song request subsequent to the point of contract, and complained when a charge was made for the request.
Jo had submitted this information to the agent on 09/01/2014:
However, Matt removed the requests info, which led to this issue arising later on:
On 24 Feb 2014, at 14:51, Matt wrote:
Ever since, Claire has included the following footer in small print at the bottom of client quotations:
Please note: the artist reserves the right to decline outright or charge (where applicable) if deviations relating to any of the above exclusions are not pre-included in an agreed contract, but stipulated by the client post-contract. The artist accepts no responsibility/liability either for the agent's agreement with the client (where applicable) or for any post-contractual deviations stipulated by the client/agent, if these exclusions are listed above and/or stipulated by the artist pre-contract. Please check before booking if unsure.
This scenario illustrates how important information can be sacrificed for the sake of simplicity, but at the cost of accuracy/accountability.
This post highlights a straightforward communication issue on the part of the client. This client could have simply indicated from the outset (11/10/2013) that they were not willing to offer any feedback, which wouldn't have been an issue.
However, their inability to communicate has rebounded on them leading to frustration. Ultimately, it amounts to a pending/unresolved database query - which was eventually resolved and ticked off.
This illustrates how easily miscommunications lead to misunderstandings, and how venues get confused between different bands (especially when working under exclusive agency names).
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Please note: full names, addresses and contact details of private individuals are omitted for data protection purposes (unless already made public elsewhere online).
A category naming and shaming unreliable musicians to watch out for.
A category reporting unscrupulous venues and traders.
A category exploring the issues faced working via agents and promoters.